RETURNS, EXCHANGE and STORE POLICIES

RETURNS POLICY

This policy applies to all purchases made online at www.czarina.com.au

Please note, unfortunately we cannot accept returns from other stores or online stores that stock Czarina, as we operate as separate entities.


E-BOUTIQUE RETURNS

Czarina garments are created meticulously ensuring that quality is a high priority. Should you have any issues with our products, please read the following conditions of returns, exchanges, and refunds carefully. Should you have any issues with our products please contact us immediately. 


CONDITIONS OF RETURN

Please ensure the below conditions are met, before submitting your return request:

·  The item/s were purchased from the Czarina e-Boutique.

·  The item/s are in their original conditions: Unworn, not altered and/or washed.

·  All tags are still attached.

·  Your order will be returned to us within 14 days from your delivery date.

Any items that do not meet these criteria will not be valid for any return. Any items returned to Czarina without approval will be returned at the customers' expense.


RETURN PROTOCOL

If your purchase meets the criteria and qualifies for a return, please click this link to begin your returns process. All returns require an approval before being sent back. You will be notified once your return is approved.

If the return is for an exchange, please include a note outlining the details of the exchange. 

We are not liable for returns that do not reach our facility. Please note that shipping for returns is not covered by us. 

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