Shipping & Delivery
You are currently on our Australian based store, which ships to the following regions:
SHIPPING CHARGES & DELIVERY TIMELINES
Below are the shipping charges and delivery times (excluding public holidays):
Standard Post $10
2-3 business days
*These are estimated delivery times only, and unfortunately we are not able to guarantee them. Czarina will not be liable for any delay in delivery. In particular, orders placed during Sale or Promotional periods may be subject to delay.
Flat Rate of $20 AUD (Free shipping over $500 AUD)
5 - 7 Business Days
Rest of the world
Please contact our customer service team to organise delivery to your country, if possible email@example.com
FREE STANDARD SHIPPING
Enjoy Free Standard Shipping on all orders over $200 (valid only for customers shipping to an Australian address). Due to the current volume of orders, please expect up to 72 hours from the time you place your order for it to be dispatched. For anticipated delivery time allow up to 14 business days. Express Shipping is temporarily unavailable. Please note, signature is required upon delivery of your order, if package cannot be signed for it will be taken to the nearest post office for collection at you discretion.
CUSTOM AND PRE-ORDERS
For pre-orders, please note that shipping times could be up to 4-5 weeks.
If your order is for a special occasion and you need the garment by a specific date, please put a note into your order details so that we can make special arrangements for you.
In some events, your order will be drop-shipped directly from India, especially when it comes to custom orders. For anticipated delivery time allow up to 21 business days.
TRACKING YOUR ORDER
Tracking information will be available via a dispatch email notification. Please ensure your delivery details are correct, as we are unable to re-direct packages once your order has been dispatched.
If you have any questions relating to your delivery, please contact our Customer Care team here from Monday - Thursday 8:30am - 5pm, Friday 8:30am - 4pm AEST (excluding public holidays), or email us at firstname.lastname@example.org
Very rarely, there is a chance stock levels are not up-to-date on the Online Store, this means an item/s may not be available at the time of purchase.
If you have purchased an item where this error has occurred, you will be notified by email as soon as possible and offered a suitable replacement or a full refund.
CHANGES TO YOUR ORDER
If you require any changes to your order; including incorrect address details and/or item sizing, please contact Customer Service immediately.
Once your order has already been processed, Czarina accepts no responsibility for incorrect details entered. However, our Returns process is available for changing incorrect items. Please visit the Returns page for more information.
Shipments that are rejected by the receiver will result in the customer incurring redirection fees. Czarina reserves the right to cancel any order after purchase.
For any other enquiries, please email Customer Service
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