Returns

Every piece of Czarina has been lovingly handmade by skilled artisans with a meticulous attention to detail and finishings. Quality is at the forefront of every Czarina design and each piece receives a thorough quality check over before dispatch. If you change your mind, or an item isn't right you can simply request a return for a refund, exchange or online credit.

 

 

RETURNS POLICY

This policy applies to all purchases made online at www.czarina.com.au

Please note, unfortunately we cannot accept returns from other stores or online stores that stock Czarina, as we operate as separate entities.


E-BOUTIQUE RETURNS

Czarina garments are created meticulously ensuring that quality is a high priority. Should you have any issues with our products, please read the following conditions of returns, exchanges and refunds carefully. Should you have any issues with our products please contact us immediately. 


CONDITIONS OF RETURN

Please ensure the below conditions are met, before submitting your return request:

  • The item/s were purchased from the Czarina e-Boutique.
  • The item/s are in their original conditions: Unworn, not altered and/or washed.
  • All tags are still attached.
  • Your order will be returned to us within 14 days from your delivery date.

Any items that do not meet these criteria will not be valid for any return. Any items returned to Czarina without approval will be returned at the customers' expense.


RETURN PROTOCOL

If your purchase meets the aforementioned criteria and qualifies for a return, please click this link to begin your returns process. All returns require an approval before being sent back. You will be notified once your return is approved.

If the return is for an exchange please include a note outlining the details of the exchange. 

We are not liable for returns that do not reach our facility. Please note that shipping for returns is not covered by us. 

Czarina has made every effort to display their merchandise and their colours as accurately as possible, however the displayed colours of the products will depend upon the monitor in use and Czarina cannot guarantee that the users monitor will accurately portray the actual colours of the products. 

 

FULL PRICED RETURNS

We happily accept returns and exchanges on full priced items . We will accept refunds in the case of a faulty garment. All returns must be in the original condition as sent. The item must not be worn, altered or washed, and must have all the original tags attached.

Items must be returned within 14 days of receiving the order for Australia and New Zealand. Returns after this date will not be accepted.


SALE RETURNS

Items classified under sales include promotions, specials, markdowns using codes, as well as markdowns that are applied automatically at the checkout. 

All Sale items bought during any sale period are final: No refunds, exchanges or returns are accepted in any way - unless the item is deemed faulty. 

Please note that if markdowns are applied automatically at the checkout our website welcome banner, social and email messaging will always indicate that there is a sale/promotion that is running. 


OUTLET SALE

All items displayed in the outlet sale the are final, we do not accept returns, or exchanges or issue store credits.

 

CUSTOM-MADE RETURNS & REFUNDS

Please note we do not offer returns, exchanges, refunds on tailor-made items. Therefore, we advise you to please choose carefully.


PROCESSING REFUNDS

We aim to process refunds in 1-2 business days once we receive your return parcel. During busy periods this may take more time. Refunds will only be accepted for faulty items or major issues raised and approved with our customer service team. 


CANCELLATIONS

Orders once placed can be cancelled for a store credit within the hour of placing an order. 


EXCHANGES

We offer up-to ONE exchange only.

Any postage fees will be your responsibility to return to us. Please note that we will aim to ensure that processing times for returns are carried out as swift as possible, however, the exchange could take anything between 7- 10 working days. 

 

PROMOTIONS

Only one promotion code/discount will be accepted at any given one time. If there is an ongoing promotion applied on the website, any other promotion/code/email promotion will be invalid during this time. Promotional codes received via email, can be used/will be valid after the promotion on the website has run its course.

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